Product Information
What kind of hair do you sell?
We offer 100% premium human hair extensions including raw and virgin bundles, HD lace frontals, closures, and custom wigs. All hair is cuticle-aligned, double-drawn, and long-lasting with proper care.
How long does the hair last?
With proper maintenance, our hair can last 12–24 months or longer. It’s made to be reused and can handle color and heat styling.
Can I dye or bleach the hair?
Yes. Our hair can be dyed, bleached, and heat-styled. We recommend letting a professional stylist handle any chemical treatments to preserve the integrity of the hair.
What’s the best way to maintain the hair?
Use sulfate-free shampoo and conditioner, deep condition regularly, limit heat styling, and wrap or store your hair when not in use. A detailed care guide is included with every order.
Orders & Shipping
Do you offer ready-to-ship or custom wigs?
Yes! We offer both:
Ready-to-ship wigs: Pre-styled and shipped quickly.
Custom wigs: Made to order based on your selected length, lace, and style (additional processing time applies).
How long is processing and shipping?
Ready-to-Ship Items: 1–3 business days
Custom Wigs & Bundles: 5–10 business days
U.S. Shipping: 2–5 business days via USPS or UPS
Do you ship internationally?
Yes, we ship worldwide. Delivery times may vary depending on your country and customs regulations.
Can I pick up my order locally?
Local pickup may be available if you’re in or nearby Houston. Contact us at info@itshairextensions.com or check our Contact page to confirm.
Returns & Policies
Do you offer returns or exchanges?
Due to the nature of our products and for hygiene reasons, all sales are final. Please review your order carefully before checking out. For order issues, contact us within 24 hours of delivery.
Partnerships & Collaborations
I’m a stylist or influencer—do you offer partnerships?
Yes! We love collaborating with beauty pros and influencers. Fill out our Brand Ambassador Form or email us with your social media handles, audience insights, and partnership ideas.